After scheduling an installation with one of our representatives, you will be given a 1-hour window of when one of our friendly installation technicians will arrive. When our technician is on their way, you will receive a call or text from them letting you know an expected arrival time. Once the technician arrives, they will let you know their plan and begin a site survey. The site survey involves positioning an antenna at the predicted installation location and testing signal strength.

Upon verifying the signal, the technician will verify the (paperless) contract is signed, collect the first month's payment, and begin the installation. The technician will mount a small antenna on your house in as unobtrusive location as possible. If this is on the roof, our installers utilize specialized mounts that slip under your shingles and helps prevent any leaks. The technician will then run an ethernet cable into your home, connect to a device to power the antenna, then connect directly to your router. No additional equipment is required. If you are utilizing one of our amazing managed WiFi routers, the technician will work with you to set up WiFi to your specifications(unlike some providers, you get to specify the name and password!).

You will receive an email with your portal login, SSID, Password, and any additional notes from our installer.

In the unfortunate scenario where the signal strength is not strong enough, our technician will inform you and let you know if there is anything you can do to rectify this (the most common resolution is trimming back trees). You will be asked if you would like to be put on a waitlist. WiNet is constantly expanding and adding new towers. The next one might be in your area and provide a different angle and better signal!