Ability to reach a technician 24/7/365 for remote as well as on-site after-hours service and repairs.
Cloud-based platform with intuitive features to securely and remotely access, control and support your device, across all platforms — from anywhere, anytime
Support that enables our local in-office experts to connect to and access a remote computer, server or network to avoid a truck roll.
Technical troubleshooting of system problems to either correct remotely or reduce on site time with proper parts in hand.
Eastern Time Inc. is able to connect into customer equipment and resolve issues without sending a technician onsite.
This helps to reduce service call time and, in turn, reduces the cost of the work.
Setting up a remote support agreement with the monitoring plan leverages both benefits.