Services- Standardized practices. unrivaled results.
Our staff is continually trained on the latest industry trends and products in order to deliver a wide variety of first-class services. Through our wide-reaching capabilities we offer technology solutions entirely tailored to your needs.
To create personalized technology solutions for you, we need to know as much as we can about you. All of our projects begin with a thorough needs analysis. After asking a variety of questions to ascertain your needs and performance expectations, we’ll advise you on the products and solutions that make the most sense for your business. We’ll cover your space room-by-room, in many cases doing a physical walk-through, to better understand how you use each room and the ways you could integrate technology for added security, safety and efficiency.
Once we’ve undergone that original needs analysis we’ll document it to include your specific budget qualifications and performance expectations. The initial design proposal outlines the systems you want to include in your facility in an easy-to-follow room by room format. We go in-depth to outline the features and functionality for each space. For example, we’ll document which locations should have specific cameras, card readers, and duress buttons to show you an overall security strategy. After presenting the project specification, we’ll integrate any of your feedback before proceeding to the project design.
Design & Engineering
We take the approved project specifications and interpret them with exacting detail to match all of the capabilities and functionality you expect. At this stage we’ll outline hardware model numbers and prices as well as the labor needed to execute the job. Backed with Computed Aided Design (CAD) technology and project drawings, our engineering team crafts a comprehensive plan for all technicians and trade partners to follow. These include vital information on low-voltage wiring, calculations, details, engineering schematics, device elevations and specifications.
Extensive documentation in the form of CAD designs and project drawings results in a streamlined and transparent construction and installation process that lets us stay within schedule. This documentation serves as a vital tool for our technicians to use to ensure the end result includes all the capabilities and functionalities you wanted. Our project documentation will include all low-voltage wiring requirements, device locations, power specifications, device elevations and schematic level engineering. We share this documentation with you as well as any contractors, construction managers, engineers, architects or designers involved in the process.
Coordinating the completion of our projects requires active project management from our staff to ensure protocols are met, design plans are followed and that any as-built documentation is updated whenever new work orders or changes occur. Since different groups may be working on security, fire alarm and sound systems separately it’s important to have a dedicated project manager in charge of bringing them all together. Our project managers oversee and communicate with technicians, contractors and subcontractors to ensure they’re following the project design and staying within schedule.
Low-voltage wiring serves as the foundation behind all our integrated technology projects. As part of our project designs we integrate the fiber and copper wiring needed to support any fire, security, nurse call, audio/video and surveillance capabilities. Our wiring infrastructure accommodates all current system requirements and allows for future technology upgrades in the future. Not only do we take great care to choose the appropriate wire for each application, but we meticulously organize our control panels and racks for easy maintenance and upgrades. Different solutions are available for new construction or retrofits of an existing space.
No project is complete without the programming and system configuration needed to create a platform that brings all your technology together. Reliable programming serves as a universal language to give you a unique and expected outcome. Each one of our programmers brings their technical expertise to create an effortless control experience via touch screens, keypads, remotes and smart devices. Every job is unique so we will tailor your system interfaces to match your project’s capabilities and desired functionality.
Our company prides itself on its commitment to excellence and embraces commissioning services for our commercial projects that ensure the final project matches our initial design plans once construction is complete. We offer commissioning services that will help you earn any needed LEED and BOMA 360 certifications. Final audits check that all fire alarm, nurse call, security, sound and wireless devices are integrated successfully and function as planned. Though commissioning is primarily used for new constructions, there are also retro-commissioning and recommissioning options available when upgrading existing facilities.
We can actively monitor all your critical systems through traditional central station monitoring as well as network and IP-connected devices from a remote connection. From a centralized performance dashboard we can immediately gauge the status of all your devices. We will see a real-time update on fire alarm, security, wireless and nurse call components and know immediately if there are issues that need to be resolved. As part of your system monitoring we also conduct regular performance tests to allow for a more proactive resolution to service and performance issues.
Maintenance & Support
We offer world-class service for all our projects in the form of ongoing maintenance and support to resolve any issues quickly and efficiently. All technology experiences some wear and tear so we constantly fine-tune your system to ensure it meets all your performance and functionality standards. We offer service plans tailored to your project which include 24/7 remote system management, tech support, priority response time and yearly on-site tech reviews. We’ll also serve as your technology advisor and let you know when we hear of new technology that may enhance your system performance.