Best of Breed in the Low Voltage Fire, Security and Life Safety Systems Market

Our people and the services we provide define our firm. We take pride in delivering a first-class client experience.

Eastern Time's Difference

Remote Services Support

By utilizing our remote support services our certified technicians can connect into your equipment and resolve issues without sending a technician onsite.

Annual Tech Reviews
We audit and maintain your technology through an annual on-site check up to proactively resolve issues and ensure a reliable system.

Priority Scheduling
Enjoy the luxury of priority service with same or next-day scheduling for faster support and peace of mind.

Annual System Updates
Rest assured that the performance, stability and efficiency of your system is always up to date and void of potential security flaws.

Preventative System Monitoring
Our remote monitoring staff ensures your system is always running smoothly and resolves potential problems before they happen.

24/7 Support
Our people are your people, no matter the time or day. We make sure you receive the best value and support around the clock.

Our Support Memberships

*Our hours of operation are Monday-Friday 8AM – 5PM excluding National Holidays


Testing + Maintenance


Inspection and maintenance packages for fire alarm, nurse call, access control, CCTV, security, extinguishers, two way communication and sound systems.


Wide range of inspection and preventative maintenance services that can be suited to each customer’s individual needs.


Industry leading extended warranties up to 7 years


NFPA72 Fire Alarm System inspection services on any and all manufactured systems including Simplex, Siemens, Notifier, Fire-Lite, Silent Knight and more.


Inspection reports in electronic format via customer portal through www.BuildingReports.com.


ETI will customize a contract and services that works best for your site, equipment and budget.

Monitoring


UL Listed Central Station Monitoring with intuitive online and mobile phone app tools


Cellular, Network and POTS line monitoring


Fire Alarm


Security


Elevator Phone


Two Way Communication


Network Systems Monitoring (most network attached devices)


Our team utilizes Simple Network Management Protocols to help customers monitor network attached security devices.


Our team supervises networking equipment and receives health diagnostics, allowing our team to identify system failures, proactively notify the customer and provide remote support in a timely manner.


Critical Systems

Software Support


Backend software support plans for CCTV, Card Access, Nurse Call, Security, and Communications systems.


Maintain customer manufacture’s license in an active state to assure compliance and access to technical support.


Our team can upgrade the Manufacture’s license through standard service calls.


Active license status allows for us to keep your system up to date with the availability of updates and patches.


Ongoing protection from cyber security risks


Access to latest features and benefits available with software/firmware updates

Remote Support


Ability to reach a technician 24/7/365 for remote as well as on-site after-hours service and repairs.


Cloud-based platform with intuitive features to securely and remotely access, control and support your device, across all platforms — from anywhere, anytime


Support that enables our local in-office experts to connect to and access a remote computer, server or network to avoid a truck roll.


Technical troubleshooting of system problems to either correct remotely or reduce on site time with proper parts in hand.


Eastern Time Inc. is able to connect into customer equipment and resolve issues without sending a technician onsite.


This helps to reduce service call time and, in turn, reduces the cost of the work.


Setting up a remote support agreement with the monitoring plan leverages both benefits.

Contact Support

Feel free to reach out to us with any questions or inquiries.

Email Support

Phone Support

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